Refund policy
This policy applies to purchases made at gumrixo.com.
Return Request Period
You may request a voluntary return within 30 calendar days after delivery.
Contact service@gumrixo.com with your order number, the item you wish to return, and the reason for your request.
Once your return is approved, please dispatch it within 14 calendar days after receiving our return instructions, unless we agree otherwise or applicable law provides a different period.
Return Conditions
For a change-of-mind return, the item should be complete and in a condition suitable for resale, with its supplied components and original packaging where reasonably available.
Opening ordinary outer packaging and carefully inspecting an item does not automatically make it ineligible for return.
The following conditions apply to voluntary returns:
DIY Acrylic Wall Clocks:
Keep all supplied parts together. Reversible assembly for inspection does not automatically prevent a return. Permanent installation, adhesive use, modification, or damage may affect eligibility or the refundable amount where permitted by law.
Exfoliating Shower Gloves:
For change-of-mind returns, the glove should be unused and unwashed. If the item was supplied with a genuine hygiene seal, keep that seal intact.
Rain Shoe Covers:
A brief indoor fit check is acceptable. For change-of-mind returns, the covers should remain clean and should not have been worn outdoors.
Adhesive Door and Window Weather Stripping:
For change-of-mind returns, the strip should be uncut and uninstalled, with any adhesive backing intact.
Reversing Camera Rain Covers:
Check dimensions and fit before permanent installation. For change-of-mind returns, the cover should be unmodified, with any supplied adhesive unused.
Supplementary Blind Spot Mirrors:
Check size and position before attachment. For change-of-mind returns, keep any supplied adhesive unused and include all supplied components.
These voluntary-return conditions do not remove your rights concerning defective, damaged, incorrect, or misdescribed goods.
Damaged, Defective, or Incorrect Items
Contact us when you discover a problem and provide your order number and a description of the issue.
Relevant photographs or a short video may help us assess the problem. If this is not practical, let us know so we can discuss another way to review it.
Depending on the circumstances and applicable rights, we will arrange an appropriate remedy, which may include a replacement or refund.
A defect discovered during reasonable use is not automatically excluded simply because the item has been opened, assembled, or installed.
Return Shipping Costs
For a change-of-mind return, you are responsible for return shipping costs unless we expressly offer otherwise.
For a confirmed defect, incorrect item, or other error attributable to us, we will cover necessary return shipping through a prepaid method or an agreed reimbursement arrangement.
Return Destination
Contact us before shipping a return so we can provide the appropriate destination and instructions.
The return destination may be in China. We will disclose it before you incur return postage costs.
Do not assume that the registered company address or the address printed on a parcel is the correct return destination.
Refund Processing
After receiving a return, we normally inspect it within 3–5 business days.
If approved, we normally initiate the refund to the original payment method within 5–10 business days after approval, or sooner where required by law.
Your payment provider may require additional time to post the refund.
If your refund has not appeared after the expected processing period, contact us so we can check its status.
Shipping Charges and Deductions
For voluntary change-of-mind returns, original shipping charges are generally not refunded unless required by law.
We will not retroactively charge an original delivery fee that was advertised as free.
Where a statutory cancellation right applies, any required refund of standard outbound delivery charges and applicable refund deadlines will be honored.
We do not charge a fixed restocking fee. Any deduction for diminished value must be lawful and will be explained to you.
Exchanges
Contact us if you would prefer a different available option. We will explain availability, any price difference, and applicable shipping costs before you proceed.
Order Cancellation
Contact us promptly if you wish to cancel an order. Cancellation depends on fulfillment status.
If the parcel has already shipped, the return process may apply.
Consumer Rights
The 30-day voluntary return period and the conditions above do not limit mandatory consumer rights or remedies for defective, incorrect, or misdescribed goods.
Contact
Email:
service@gumrixo.com
Customer Service Phone:
+1 5702571890
Operated by:
Lu'an Chuanzhenyinxian Apparel Co., Ltd.