Shipping policy

This Shipping Policy applies to purchases made at gumrixo.com.

Order Processing

Orders are normally processed within 1–3 business days after payment is confirmed. Business days are Monday through Friday, excluding public holidays.

Processing time is separate from shipping transit time.

Estimated Delivery

Standard shipping transit is estimated at 10–20 business days after dispatch. With processing included, the estimated total delivery time is 11–23 business days.

If a destination-specific estimate is displayed before purchase, that estimate applies to your order.

Delivery estimates are not guaranteed arrival dates. Customs processing, carrier disruptions, severe weather, and local delivery conditions may affect transit.

Shipping Destinations and Charges

Available destinations, shipping methods, and applicable charges are displayed at checkout before payment.

If your destination is unavailable at checkout, contact us before ordering. We do not promise delivery to destinations that our checkout does not support.

Tracking

When your order is dispatched, we will send the available tracking information to the email address provided at checkout.

Tracking may take up to 3 business days to display its first update.

Orders containing multiple items may arrive in separate parcels. Where applicable, we will provide the available tracking details for each shipment.

Address Changes

Check your delivery address carefully before payment.

If you need to change it, contact service@gumrixo.com promptly. Changes depend on fulfillment status and may not be possible once a parcel has been dispatched.

Dispatch Delays

If we cannot meet an advertised dispatch timeframe, we will notify you, provide an updated estimate, and explain your options, including cancellation and a refund for the unshipped items.

Where your consent to a delay is required, we will request it rather than treating silence as consent.

Delivery Problems

If tracking stops updating, a parcel is substantially overdue, or tracking shows delivery but you cannot locate it, contact us with your order number.

We will investigate with the relevant delivery provider and explain the available resolution. A delivered tracking status does not automatically prevent us from reviewing a missing-parcel claim.

Damaged or Incorrect Items

If an item arrives damaged or incorrect, contact us with your order number and a description of the issue. Photographs of the item, packaging, and shipping label may help us assess the problem.

Customs and Import Charges

For international deliveries, additional import duties, taxes, or handling charges may apply if they have not already been included in your payment.

We will disclose known charges and relevant information available to us before purchase. Charges collected by us are shown at checkout.

Contact

Email:
service@gumrixo.com

Customer Service Phone:
+1 5702571890

Operated by:
Lu'an Chuanzhenyinxian Apparel Co., Ltd.

Nothing in this policy limits mandatory consumer rights.